Cancellation & refunds
Know what to do when your plans change.
Before payment
An eligible unpaid booking can be cancelled in the customer app. Open the booking and use the available cancellation action.
After payment
In the current app flow, paid bookings require admin cancellation. Contact Help & Support with your booking ID and reason. A request alone does not cancel the booking.
Approved cancellations
The reviewed backend requests a full booking-payment refund for eligible admin-cancelled bookings with a successful payment. Processing depends on the payment provider. A pending refund is not a completed credit.
Refund status
Check the booking’s refund status in the app. If you need help, provide the booking ID and payment reference through support. Never provide an OTP or full card information.
Review before public launch
Cancellation cutoffs, no-show rules, partial-use and extension refunds, any deductions and expected bank processing times must be confirmed against the production service. This draft does not promise a refund deadline or override the final booking terms.